Terms of Service

Please note that all pricing for goods and services from Pro(Ag)gressive Fitness Centre are in Canadian dollars.

Contract Terms & Conditions
All services purchased from Pro(Ag)gressive Fitness must be preceded by the applicant acknowledging, by way of completing a PAR-q form, that he/she has no physical limitations preventing him/her from participation. All applicants under the age of 18 years must have consent, in written form, from a parent or guardian. The applicant also agrees to abide by the rules and regulations of the studio and acknowledges that these rules and regulations may change from time to time. Furthermore, all applicants release Pro(Ag)gressive Fitness, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property. If purchasing packages that require payments to be made in installments, the applicant agrees to approve such installments be made by credit card on the dates as predetermined in the services contract.

Registration & Purchase
To register or purchase from the Pro(Ag)gressive Fitness online booking system, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.

Refund & Cancellation Policy

Cancellation – 24 hours notice is required for cancellation of single sessions. Missed sessions without the appropriate notice will be charged as if attended.

Medical Cancellations – Cancellation is permitted where an athlete or team is not able to participate in a single sessions for medical reasons. A doctor’s note confirming that the athlete or team was not permitted to participate is required within 7 days of missed session and upon receipt, a credit for a makeup session will be issued.

Services

  • Private Training
    • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different trainer. However, this cannot be guaranteed.
    • Any sessions missed with less than 24 hours notification are forfeited.
    • If you have not already paid for the session, your account/card will be charged for the full amount of the session.
    • If no card/account information is present, no further sessions will be conducted until the outstanding payment is received.
      • Additionally, reserved time slots may be lost if payment is not made in a timely manner.
  • Registered Programs
    • Pre-paid classes are refundable
    • If you are unable to attend a program due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a refund if you notify us prior to your session start date. However we do charge a 30% cancellation fee. This cancellation fee may be avoided if you opt for a service credit instead of a refund.
      • NOTES: Service credits are valid for 30 days only!
    • If we are notified after your session begins, we can only give you a credit towards another program. This credit is nontransferable and accounts for only the sessions remaining in your program at the time you requested cancellation.
      • There is no cash refund.
      • There is no refund for merely changing your mind!
      • We are here to get you results and these results cannot be achieved if you fail to attend the program!
      • This is not negotiable.
  • Individual Classes
    • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different group. However, this cannot be guaranteed.
    • Any classes missed without 24 hours notification are forfeited.
    • If you have not already paid for the class, your account/card will be charged for the full amount of the session.
  • Consulting
    • No refunds are available for completed consulting services.
    • Unused, pre-paid and retainer-based consulting services may be eligible for a refund depending on the agreement between you and the Pro(Ag)gressive Fitness Centre subsidiary. Standard notice for cessation of services is one calendar month, but this may vary between contracts. Be sure to check your agreement for details.